Q: How long does shipping take?

A: We ship within 2-5 business days. Delivery takes 2-5 business days to major metros (Joburg, Cape Town, Durban, Pretoria). Rural areas may take longer.

Q: How much is shipping?

A: Shipping is according to courier rates nationwide. FREE on orders over R1500.

Q: Do you ship to my area?

A: We ship across South Africa. Major cities: 2-5 days. Rural areas: 5-10 days via courier.

Q: Can I track my order?

A: Yes! You'll receive a tracking number via SMS/email once your order ships.

Q: Is everything included for beginners?

A: Yes! The kit with 602 tips and 14 sizes, lamp, all gels, and tools.

Q: How many sets will I get from 602 tips?

A: Approximately 25+ full sets, depending on your sizing.

Q: Is the lamp strong enough?

A: Yes! Our 6W UV/LED lamp flash cures gels within 60 seconds. Perfect for beginners.

Q: Do I need nail experience?

A: No! Our kit is beginner-friendly with step-by-step instructions.

Q: Are the gels safe?

A: Our gels are professional grade. Always do a 24-hour patch test first. Discontinue use if irritation occurs.

Q: Can I use if I have allergies?

A: If you have gel/nail product allergies, consult a doctor first. Always patch test.

Q: Is this HEMA-free?

A: Our gels are TPA and HEMA free formulations, suitable for most users.

Q: What's your return policy?

A: Unopened items can be returned within 7 days. Due to hygiene, opened nail products cannot be returned.

Q: What if my order arrives damaged?

A: Contact us immediately with photos at support@zunaenails.com for replacement.

Q: Need help with application?

A: Email support@zunaenails.com. Response within 48 hours.