Refund policy

 This policy outlines your rights and our obligations under the Consumer Protection Act (CPA) and the Electronic Communications and Transactions (ECT) Act of South Africa .

1. YOUR 7-DAY COOLING-OFF RIGHT (ECT Act)

Because you purchase our products online, you have a 7-day cooling-off period under Section 44 of the ECT Act .

This means you may cancel your order and return your kit within 7 days of receiving it, for any reason, without penalty .

Conditions:

· The kit must be unused, unopened, and in its original packaging .

· You are responsible for the direct cost of returning the goods (e.g. courier fees) .

· Refunds will be processed within 30 days of cancellation .

Important Exclusions: The ECT cooling-off period does not apply to goods made to your specifications, goods that cannot be returned by their nature, or goods that are likely to deteriorate or expire rapidly .

2. HYGIENE-SENSITIVE NON-RETURNABLE ITEMS (CPA Section 17 & 18)

For health and hygiene reasons, we cannot accept returns on products that have been opened, used, or unsealed .

This includes:

· Opened gel glue, dehydrator, primer, or top coat bottles

· Tips that have been removed from their sealed packaging

· Any kit item with broken seals

This exclusion is permitted under the CPA for goods where public health or safety regulations prohibit returns .

3. YOUR 6-MONTH IMPLIED WARRANTY (CPA Section 55 & 56)

All goods sold in South Africa carry an implied warranty of quality under the CPA .

This means you have the right to receive goods that are:

· Of good quality and free from defects

· Fit for their intended purpose

· Durable and usable for a reasonable period 

If your kit fails to meet these standards within 6 months of delivery, you may :

· Return the goods for a refund

· Request a replacement

· Request a repair

We will cover the cost of return shipping for defective goods .

Important: You will not be able to return goods if we made you aware of specific defects before purchase and you agreed to accept them .

4. WHAT WE DO NOT ACCEPT

We do not accept returns for:

The CPA does not provide a general right to return goods simply because you changed your mind . We offer this only through the 7-day ECT cooling-off period for unused products.

For hygiene reasons (see Section 2) .

Please confirm your tip sizes/styles/lengths before ordering.

Products damaged by improper use, poor application, or failure to follow the Quick Start Guide.

We recommend patch-testing before full application. Allergies are individual and not considered product defects.

5. HOW TO RETURN AN ITEM

Step 1: Email us at support@zunaenails.com within the applicable timeframe, with:

· Your order number

· Photos of the issue (for defect claims)

· Reason for return

Step 2: We will respond within 48 hours with return instructions.

Step 3: Package the item securely and send it to the provided address.

6. REFUNDS

Once we receive and inspect your return:

· Approved returns are refunded via the original payment method .

· Refunds are processed within 30 days of approval .

· Return shipping costs are deducted from the refund (unless the item is defective) .

· Original shipping costs are non-refundable .