Shipping policy

1. Processing Time

Orders are processed and dispatched within 2–5 business days of payment confirmation, unless otherwise stated (e.g. pre-orders).

Pre-orders: If your order is part of a pre-order batch, the estimated shipping date is provided at the time of purchase. We will notify you via email if there are any delays.

2. Delivery Times

Service Estimated Delivery Time

Standard Delivery 2–5 business days (main centres)

Outlying Areas 5–7 business days

Please note:

· Delivery times are estimates only and not guaranteed.

· We are not liable for delays caused by courier partners, customs, weather, or any other event beyond our reasonable control .

· Once your parcel is handed to our courier partners, we will provide you with a tracking number so you can monitor progress directly .

3. Shipping Costs

Under R1,500: Courier shipping rates

R1,500 and above: free shipping

These rates apply to deliveries within South Africa only. We do not currently ship internationally.

4. Pre-Orders and Backorders

Pre-orders: If you purchase a kit that is not yet in stock, your order will ship once stock arrives. Estimated shipping dates are provided at checkout and are subject to change due to supplier or shipping delays .

Communication: If there is a delay beyond the estimated shipping date, we will notify you via email and give you the option to:

· Wait for the new delivery date, or

· Cancel your order for a full refund

5. Order Tracking

Once your order is dispatched, you will receive:

· A tracking number via email

· A link to track your parcel on WhatsApp

If you do not receive tracking information within 5 business days of your order being placed, please contact us .

6. Failed Delivery Attempts

If our courier partner attempts delivery and is unable to reach you, they will leave a notification or attempt redelivery.

If delivery fails after multiple attempts, the parcel may be returned to us. In such cases:

· We may contact you to arrange reshipping

· Additional shipping fees will apply for reshipment

7. Damaged or Lost Parcels

Damage upon arrival: Please inspect your parcel immediately upon receipt. If your parcel is damaged, take photos and contact us within 24 hours of delivery so we can open a claim with our courier partners .

Lost parcels: If your tracking shows "delivered" but you have not received the parcel:

· Please check with neighbours, security, or your complex reception

· If still missing, contact us within 48 hours so we can investigate with our courier partners.

We will do our best to resolve lost or damaged claims, but we are not liable for parcels lost or damaged after they have been signed for by you or your authorised recipient .

8. Incorrect Address

It is your responsibility to provide the correct shipping address at checkout.

If you enter an incorrect address:

· Contact us immediately at support@zunaenails.com

· If your order has already been dispatched, we may not be able to redirect it

· If the parcel is returned to us, reshipping costs will be charged

9. PO Boxes

We do not ship to PO Boxes or PostNet boxes. Please provide a physical street address for delivery.

10. Contact Us

For any shipping-related questions, contact us at:

 support@zunaenails.com